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1. Acceptance and Scope
- By using the AJOWA portal, making a payment, requesting access, booking a facility, or using society-managed digital services, you agree to comply with these terms and with applicable AJOWA policies.
- These terms apply to residents, owners, tenants, family members, guests, staff, vendors, and any user acting through a resident-linked account or society-approved workflow.
2. Account and User Responsibility
- Users must provide accurate, current, and complete information while registering, paying dues, submitting documents, or requesting approvals.
- Users are responsible for maintaining the confidentiality of their login credentials, devices, OTPs, and approvals made through the portal or visitor management tools.
- Any activity performed through a resident-linked account may be treated as authorized unless reported promptly as unauthorized.
3. Payments and Charges
- All maintenance dues, amenity fees, penalties, deposits, and other charges are payable as determined by AJOWA from time to time.
- Late fees, dishonour charges, restoration charges, and other policy-based recoveries may be added automatically or manually to the resident ledger.
- Payment confirmation is subject to successful receipt, reconciliation, and posting in society records.
4. Access, Visitors, and Facility Use
- Visitor approvals, staff entries, service provider access, and amenity usage must follow the society's prescribed approval and verification process.
- Access to amenities or services may be denied, restricted, or suspended where dues remain unpaid, required records are missing, or policy violations occur.
- Facility bookings, guest usage, shifting approvals, and contractor entry remain subject to timing, availability, safety rules, and RWA approval.
5. Conduct and Prohibited Use
- Users must not misuse the portal, falsify records, bypass approval flows, interfere with security processes, or use the society or its systems for unlawful, harmful, or unauthorized purposes.
- Users must not use the portal or society facilities in a way that creates nuisance, safety risk, obstruction, property damage, or disturbance to residents and staff.
- Commercial publicity, unauthorized tenancy models, subletting where prohibited, or misuse of common areas may lead to restriction, penalty, suspension, or other action under society policy.
6. Documents, Approvals, and Compliance
- AJOWA may require users to submit identity records, rent agreements, police verification, vaccination records, KYC, vehicle details, contractor details, or other documents needed for compliance and community administration.
- Failure to provide required records may delay or prevent access, approvals, bookings, or service activation.
7. Liability and Risk
- Use of society amenities and facilities is subject to the policy rules applicable to each facility, including any self-risk clauses stated by the society.
- Users remain responsible for damages caused by themselves, their family members, tenants, guests, staff, contractors, workers, pets, or vehicles.
- AJOWA is not responsible for loss caused by inaccurate user submissions, third-party banking delays, user negligence, or misuse of facilities contrary to policy.
8. Suspension, Enforcement, and Updates
- AJOWA may suspend or restrict portal features, amenity access, society services, or certain approvals where dues remain unpaid, rules are violated, or safety and administrative needs require action.
- These terms and related policies may be updated by AJOWA from time to time. Continued use after an update constitutes acceptance of the revised terms.
- In the event of any conflict between portal content and a formally adopted society rule or RWA decision, the governing society rule or decision will prevail.