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1. General Rule
- Payments made toward maintenance dues, common charges, penalties, dishonour charges, restoration charges, NOC charges, registration charges, and similar society levies are generally non-refundable once received and posted against the member account.
- Residents are responsible for reviewing the amount, billing period, and purpose of payment before completing a transaction.
2. Cases Where Refund or Adjustment May Be Considered
- Duplicate payments for the same charge and period may be refunded or adjusted against future dues after verification.
- Excess payments may be adjusted to the resident ledger or refunded, depending on the RWA decision and accounting review.
- If a payment is debited from the payer but is not successfully credited to the society account or resident ledger, the matter will be reviewed after bank or gateway reconciliation.
- Refundable security deposits, including approved renovation or event-related deposits, may be returned after inspection, deductions for damages if any, and confirmation that all related dues are cleared.
3. Non-Refundable Items
- Late payment charges, cheque dishonour charges, administrative charges, restoration charges, penalties, and fees imposed for policy violations are non-refundable.
- Charges for consumed services, completed bookings, used amenity slots, or already-issued approvals and certificates are non-refundable unless the RWA decides otherwise.
4. Amenity and Facility Booking Refunds
- Amenity or facility booking charges are not automatically refundable once a booking is confirmed.
- If AJOWA is unable to provide the booked facility for operational reasons, closure, or administrative cancellation, the RWA may approve a refund or rebooking credit.
- If a resident seeks cancellation, any refund or credit is subject to the applicable booking rules, timing of cancellation, and any deductions approved by the RWA.
- Any damage, extra cleaning, unpaid dues, or policy violation linked to the booking may be adjusted before release of any refundable deposit.
5. Refund Process
- Refund requests should be submitted to the RWA or property management with payment proof, resident details, and reason for the request.
- All refund requests are subject to verification of the resident ledger, bank or payment gateway records, and applicable society rules.
- Approved refunds are typically processed back to the original payment source where feasible, or through another approved mode recorded by the society.
- Processing time depends on internal verification and banking timelines.
6. Final Authority
- AJOWA reserves the right to approve, reject, adjust, or partially settle any refund request based on the governing society rules, ledger position, supporting documents, and the facts of the case.